Quality Assurance

Our Quality Management System is designed to help employees work more effectively and efficiently, while also improving processes, procedures, and overall performance.

quality certificates

Overview of Epoch's Quality Management System

The Epoch Quality Management System provides a framework that enables employees to perform effectively and efficiently while continually improving processes, procedures, and overall performance. The Epoch Quality Management System has been certified ISO 9001:2000 by TUVRheinland since 2002 (which was then upgraded to ISO 9001:2008). We now have updated to ISO9001:2015.

In addition, in 2016 Epoch International has also achieved compliance with the requirements of ISO/TS16949:2009 and has obtained a Letter of Conformance to ISO/TS 16949:2009 from TUVRheinland.  As of August 2017, we have been IATF16949:2016 certified. Our products are also listed with UL, CE, CSA & ETL

Standard Operating Procedures (SOPs) describe the operation of each core process. SOPs identify essential process flows, roles and responsibilities, documentation requirements, and performance measures. A hierarchy of performance measures derived from performance data provides the backbone to our continual improvement process.

A Balanced Scorecard of both short-term and long-term performance measures demonstrates our overall performance and helps guide us towards our strategic vision.


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